Cancellations and reschedules made less than 24 hours prior to your appointment time are considered "late cancellations" and will result in a charge of 25% of your booked service.

A client with 3 or more late cancellations within the span of 6 months will be terminated from booking future appointments at The Skin Study.

No-call No-Shows will be charged 100% of the original booked service price.

Please call/text to notify us in the event that you are running late.

If you are more than 15 minutes late we will need to reschedule your appointment, resulting in a Late Fee of 25% of booked service, or cut your service short so as to not inconvenience clients scheduled after your appointment.

If you book an appointment and fail to hold the appointment whether through cancellation or rescheduling for more than 3 bookings in a row, you will be banned from booking any future appointments at The Skin Study.

All clients must have a current and active credit card on file at all times in order to book a service.

Credit card payments will only be processed for missed, late, or no show appointment fees. Otherwise, the total cost of your service will not be processed until after your service is completed.

There are no returns, exchanges, or refunds for services rendered or products purchased in office or online from The Skin Study. ​

In the event of a proven reaction (established clients only), please email hello@theskinstudy.com within 5 days of purchase to discuss options with Jen.​